By accepting a quote and undertaking a Project, you (“you”, the “Client”) agree to and accept these Terms and Conditions of Virtuelle Technologies Limited (hereinafter referred to as “We”, "the Company"). Acceptance can be via email, issuance of a purchase order, payment of initiation, or by signing a proposal or letter of engagement. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our Terms and Conditions. In the event of conflict between these Terms and Conditions and any terms of a Client’s purchase order or other documents, these Terms and Conditions will apply.
All estimates and quotes are based on our understanding of your requirements and within the given timeframe. Any changes to the functionality, including minor improvements, may incur additional costs. It is the Client’s responsibility to ensure and clarify our understanding in a face-to-face meeting, video call or written communication.
Quotations and project timeframes are valid for 15 days from the date of issue, and are based on resources available at the time. The Company reserves the right to alter or decline to provide a quotation after this period.
All quotes are exclusive of any and all applicable taxes, including but not limited to sales tax, value added tax, withholding tax and transfer tax.
Clients must ensure that all requirements are included in the quotes/proposals/estimates and that we fully understand their requirements. Clear guidelines, along with specific details and a detailed project brief, must be provided. Any discrepancy due to unclear requirements may lead to additional costs.
Clients must provide all necessary information, input files, feedback, and approvals promptly. Delays in providing these may delay the project and incur additional costs.
All project content, including but not limited to drawings, files, 3D models, moodboards, materials specifications and all related materials need to be provided to us within the first week of starting the project, unless agreed otherwise by us in writing. Any delays thereafter may delay the project and incur additional charges if it goes beyond a reasonable timeframe.
Any complexity related to specific tasks must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on clients to disclose full details at the time of quotation. Any discrepancy arising due to unclear requirements or instructions will not be borne by the Company.
Any rework on completed tasks or changes in design after approval will incur additional charges. Any modifications requested during development or after Go-Live approval will incur additional charges. All additional work beyond the estimates is charged separately.
There are limited man-hours allocated to each task, including project management, 3D modelling and game design/implementation. Minor changes may be included within the allocated hours, analysed on a case-by-case basis.
Any rework on an already completed task will attract additional charges. Any changes in the design or project after the design or milestone approval will incur additional charges.
The Company will make every effort to complete the project/changes within the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified. The Client recognizes and accepts that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. The Company will try its best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the Client agrees not to penalize the Company for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
Delays at the Client’s end may delay the Project and incur additional costs. This includes delays in supplying files, content and materials. Any delays must be communicated promptly to avoid additional charges.
Any bugs (programming errors) reported during or for a period of 15 days after delivery of the Project do not attract additional charges.
Any modifications requested during development or after delivery of the Project / Go-Live approval will incur additional charges.
Projects are generally produced and tested on hardware using recent versions of software including but not limited to Unreal Engine and Unity, and optimised to run on the final device(s) depending on the Project. Mobile compatible projects are tested on iPhones and Android mobile devices. Virtual Reality projects are tested on Meta Quest 3. Any additional software, deployment or device testing must be discussed in advance.
The Company cannot guarantee correct functionality with all hardware and software across different operating systems. We reserve the right to quote for any work involved in changing the project design or code for it to work with updated browser software.
If the project or web application is not hosted on a Company server, any additional man-hours required due to server or network-related issues are not covered in our quotes and may be charged separately.
Any third-party component purchase costs (including but not limited to gaming PCs, sales centre touch screens, VR headsets and controllers) are not included in our quotes, unless explicitly specified otherwise. Although we do our best to recognize the suitability of any third-party component, any unforeseen limitations of third-party components are beyond our control. Any hardware supplied by the Company shall be covered by its own respective warranty, and the Company shall not be held liable for any faulty component. The Company will however endeavour to have any faulty hardware supplied by the Company repaired, replaced or otherwise substituted to the best of its abilities.
Stalling a project for over two calendar months will incur administration costs of $99/week. The project must be put on hold in writing to avoid additional charges. All accounts must be up to date based on the work done.
All intellectual property rights in and to the materials, renderings, drawings, 3D models, and any other content or information ("Client IP") provided by the Client to the Company for the purpose of executing the Project shall remain the sole property of the Client. The Client hereby grants the Company a non-exclusive, non-transferable, worldwide, indefinite license to use the Client IP solely for the purpose of carrying out the Project and for marketing of the Project thereafter. The Company acknowledges that no ownership or proprietary rights in the Client IP are transferred to the Company under this Agreement, except for the rights explicitly granted herein.
Notwithstanding any provision to the contrary herein, all intellectual property rights in and to the proprietary code, user experience/user interface designs, software, designs, methodologies, and any other materials or innovations created, developed, used, or implemented by the Company during, prior to or independently of the Project ("Virtuelle IP") shall remain the exclusive property of the Company. The Client acknowledges that no ownership or proprietary rights in the Virtuelle IP are transferred to the Client under the Project of any corresponding Agreement.
The Company hereby grants to the Client a non-exclusive, non-transferable, worldwide license to use the Virtuelle IP incorporated into the final immersive experience delivered as part of the Project ("Project IP") solely for the purpose of utilizing, displaying, and promoting the Project. This license does not include the right to modify the Project IP, create derivative works (except as expressly permitted herein for marketing content), sell, sublicense, or otherwise transfer the Project IP to any third party.
The Project related copyrights can be transferred to the Client at an additional cost, after the full payment of the Project and upon signing the Certificate of Acceptance. The Company reserves the rights to refuse the transfer of ownership if irregular circumstances arise, or if the Project related copyrights would include Virtuelle IP which the Company deems confidential. Copyrights handed over to the Client do not include rights to re-use the code for another Project or re-sell the programming code for any commercial or non-commercial purposes. In the case of business restructuring or ownership change, ownership of the Project may be transferred from one owner to another. New owners are not allowed to re-sell or re-use for any commercial or non-commercial purpose.
The Client is permitted to create and use still images, videos, and other marketing materials derived directly from the Project IP ("Client Marketing Content") for the purpose of promoting the Project, provided that such use does not infringe on the proprietary rights of the Company or any third parties.
All content of this website is a property of Virtuelle Technologies Limited unless otherwise specified. The Company reserves the right to change the content or policies without any prior notice.
Virtuelle is a trade mark of Virtuelle Technologies Limited, a company incorporated under the laws of the United Arab Emirates. Clients, Partners, Suppliers, Sub-contractors and any other 3rd party organisation or individual are not allowed to use the Virtuelle trademarks including the name, logo and symbol in any way shape or form without a written permission from us.
Any payment relating to hosting or any 3rd party products or service purchased on behalf of the Client will have to be paid in full in advance and is non-refundable. In case of all renewal cancellations, we must be notified at least 30 days before the renewal date.
Late payments incur a fee of 10% of the pending amount and an administration fee of USD 50.00 per month from the due date. The Company reserves the right to refer unpaid amounts to a debt collector, with associated costs borne by the Client. If you are late with a payment or have any queries regarding the Invoice, please contact Accounts Manager immediately on receiving the invoice or reminder emails. All communications/correspondence are generally done via email. It is the Client’s responsibility to keep the Company updated with their relevant email addresses.
The Company reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service. If you cancel your order after making the deposit payment, but the work has not commenced, we will refund 75% of the payment. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of Project. No refunds or adjustments if cancellation is called when more than 50% of the work has been completed. All request for cancellations must be received in writing.
Termination of services by the Client must be requested in writing. The Client will be invoiced for work completed up to the date of first notice of cancellation for payment in full within 30 days.
Client will indemnify and hold the Company, its licensors, content providers, service providers, employees, agents, officers, directors, contractors and sub-contractors (the “Indemnified Parties”) harmless from your breach of any of these Terms and Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from the Company.
The Company provides services as is, without guarantees on security or other issues leading to loss of data, sale, or reputation. The Company will not be liable for any loss or damage caused by any inaccuracy, omission, delay, or error. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such a situation arises.
The Company will not be liable for any damages arising from misrepresentation or misinformation. Clients will indemnify and hold the Company, its licensors, content providers, service providers, employees, agents, officers, directors, contractors, and sub-contractors harmless from your breach of these terms.
The Company will not be liable for any breach of these Terms and Conditions, Project timelines, or Agreement with the Client in general, which is caused by a matter beyond its reasonable control including but not limited to Acts of God, fire, lightning, explosion, war, disorder, flood, earth quake, major power grid disruptions, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.
The Client and the Company agree that in the course of the Company providing the Services to the Client, the parties may disclose to each other certain Confidential Information. The Client and the Company agree that each party will maintain the Confidential Information’s confidentiality and not disseminate it to any third party without the disclosing party’s prior written consent, save that this obligation shall not apply to any Confidential Information that either party has a duty (whether legal or otherwise) to communicate or that is in the public domain or is already in the receiving party’s possession through no fault of the receiving party. Neither party shall use any Confidential Information for any purpose other than the discharge of its respective obligations under the terms of this Agreement.Confidential Information includes, but is not limited to, designs, concepts, drawings, moodboards, code, source code, software, and any and all technical, financial, strategic, and other proprietary and confidential information relating to the Parties or their mutual business engagements. This obligation will survive the termination of the Project and any other engagement of the Company by the Client.
16.1. Credits to the Company will appear in either small type or by a small graphic at the bottom of the Client's project.The Client hereby grants the Company the right to use the project deliverables, outcomes, and related information as part of Agency's case studies, portfolio, and marketing materials, subject to the following conditions:
The Company shall not disclose any confidential information or trade secrets of the Client without prior written consent.
The Company may identify the Client by name and use the Client's logo in connection with the case study, unless otherwise specified in writing by the Client.
The Company may describe the project's objectives, methodologies, solutions implemented, and results achieved, focusing on the Company’s role and contributions.
Before publishing any case study or portfolio item related to the Client's project, the Company shall provide the Client with a draft for review and approval. The Client shall have ten (10) business days to request reasonable modifications or object to the publication.
The Client retains the right to object to the use of their project in the Company’s case studies or portfolio at any time. Upon receiving such objection in writing, the Company shall promptly remove or modify the relevant materials within five (5) business days.
The rights granted herein are non-exclusive, and the Client retains all ownership and intellectual property rights in their project and related materials, subject to the terms of Clause 11 and 15.
Unless otherwise agreed in writing, the Company’s right to use the case study shall extend for a period of five (5) years from the completion of the project.
The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the case study or portfolio materials.
By engaging the Company’s services, the Client acknowledges and agrees to the terms of this Case Study and Portfolio Rights Clause.
This Letter and agreement shall be governed and construed in accordance with the laws of the United Arab Emirates and the parties hereby submit to the exclusive jurisdiction of the courts of the Dubai International Financial Centre for that purpose.
All communications/correspondences are generally done via emails. It is the client’s responsibility to keep us updated with their relevant email addresses.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
By engaging Virtuelle Technologies Limited for services, you acknowledge that you have read, understood, and agree to these terms and conditions in full.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Company’ or ‘us’ or ‘we’ refers to the owner of the website: Virtuelle Technologies Limited whose registered office is Unit 147, Level G, Gate Avenue – South Zone, Dubai International Financial Centre, Dubai, UAE. The Company registration number is CL7478 registered in the United Arab Emirates. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
